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Terms of Service

Last updated: February 1, 2026

1. Service description

WebPerformanceBeacon ("the Service") provides real user monitoring and web performance analytics. The Service collects Core Web Vitals and related metrics from websites where our SDK or script tag is installed, and presents those metrics through a web dashboard and API.

2. Account terms

You must provide a valid email address and accurate information to create an account. You are responsible for maintaining the security of your account credentials. One person or organization may maintain multiple accounts for separate projects, but a single project should not be split across multiple free accounts to circumvent plan limits.

3. Acceptable use

You may not use the Service to:

  • Collect personal data from site visitors beyond what the SDK transmits
  • Resell or redistribute metrics data as a competing service
  • Attempt to reverse-engineer, decompile, or tamper with the SDK
  • Use automated means to exceed documented API rate limits

4. Payment

Paid plans are billed monthly or annually through Stripe. All fees are in USD. Prices may change with 30 days' notice. You can cancel or change your plan at any time from the dashboard.

5. Refund policy

If you cancel a paid plan mid-cycle, we provide a pro-rated refund for the unused portion of the billing period. Annual plans receive a pro-rated refund for remaining full months.

6. Service availability

We target 99.99% uptime for data collection endpoints. Enterprise plans include SLA guarantees with financial credits. We reserve the right to perform scheduled maintenance with reasonable advance notice.

7. Termination

Either party may terminate this agreement at any time. Upon termination, your data will be retained for 30 days and then permanently deleted. We may suspend or terminate accounts that violate these terms.

8. Limitation of liability

To the maximum extent permitted by law, WebPerformanceBeacon's total liability for any claim arising from or related to the Service shall not exceed the amount you paid for the Service in the 12 months preceding the claim. We are not liable for indirect, incidental, special, or consequential damages.

9. Governing law

These terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

10. Contact

For questions about these terms, email [email protected].

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